Support
Something not working, or an idea to make it better? Write to us and we will answer.
Updated October 17, 2026
Write to us
A person answers. If it is a bug, tell us what you were doing, what you expected and what happened, and say which iPhone and which version of iOS you have: it gets fixed sooner that way.
Deleting your account
In the app: Settings › Account › Delete account. Everything of yours is deleted from the server and Apple access is revoked. You do not need to write to us.
The subscription
Pro is managed and cancelled in your device Settings › your name › Subscriptions. Refunds are granted by Apple at reportaproblem.apple.com.
The watch cannot see the matches
The watch and the iPhone catch up when they are near each other and both have the app open. If not, open Rackers on both and wait a few seconds.
The watch works on its own: you can score a whole match without the iPhone nearby and they will sort themselves out later.
Health and permissions
Measuring heart rate needs Health access. If you said no, you can grant it again in Settings › Health › Data Access › Rackers.
Heart rate is measured with a workout, so the watch stays in the app while you play.
The coach
Video analysis is a Pro feature and has a limit per day and per month. If an analysis fails, it does not count against you.